Refunds & cancellation

Before paid hosting opens

No paid subscription is offered by the current checkout. Saving or exporting a configuration does not charge you, place an order or activate a server. A test-mode payment is not a real charge.

Proposed first-payment policy

For the first paid hosting subscription on an account, request a refund within seven calendar days of the initial payment for a full refund of that first hosting invoice. This proposed window must be confirmed in the final purchase terms before checkout opens. It is not a recurring free-trial offer.

Cancellation

Cancel a monthly subscription before its next renewal to stop future renewal charges. Cancellation normally leaves the service available through the already-paid period; it must not erase a world immediately. Export your important data before the end of the agreed retention period. The final retention period and cancellation route must be shown before purchase.

Renewals and exceptional cases

Renewal charges are not automatically included in the first-payment window. Duplicate charges, services not delivered, applicable consumer rights and payment errors should be reviewed separately. Do not describe a refund as completed until the payment provider confirms it.

How to request a refund

Use the actual account support route when enabled, with the order reference and a short explanation. Never send full card details. Support contact details and the operating business must be completed before taking payments.